If a product you have purchased from Hop Hen Brewing is faulty, damaged

(excluding damage caused by misuse), wrongly described or breaches a

consumer guarantee, we will cheerfully refund your money, exchange or,

where possible, repair the product.

We will ask you for a valid proof of purchase when returning a faulty

product. Some examples of acceptable proof of purchase are your original

receipt, tax invoice, a credit card statement clearly showing your purchase

at Hop Hen Brewing. If your purchase incurred a delivery fee, then we will

also cover the cost of delivery for the return.

Change of mind return

Hop Hen Brewing happily gives you a refund or an exchange if you have

changed your mind on a purchase, provided that the product is:

returned within 90 days after it has been purchased;
within its use by or best before date;
still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened); and
not opened or damaged, and in a re-saleable condition.

Drinks that have been chilled then allowed to return to room temperature

are often compromised in quality and not re-saleable. When purchasing for

an event, please take this into consideration.

Please also bring your proof of purchase (for instance your original receipt,

tax invoice or a credit card statement clearly showing your purchase at Hop

Hen Brewing with you when returning a product under the change of mind

policy. Please note that the delivery fee incurred will not be refunded if a

purchase is returned as part of the change of mind policy.